Frequently Asked Questions

Click on the Sign In link at the top of the page. From there you can track your order via FedEx, use a previous order as the basis of a new order and update your address book.

If you order before 2 pm ET (11 am PT) and select Overnight Delivery you will receive your order the following day. For detailed information about shipping costs and delivery times please visit our shipping information page.

1. LOG IN- Create an account or log in to your existing account.
2. CREATE - Create your first ticket using the ticket designer.
3. ADD TO CART - Add your ticket to your shopping cart.
4. SAVE TO SHELF - From your cart, click on the “Save to shelf” button. This action stores this ticket to your account.
5. EDIT - From your shelf listing, click “Edit” to the ticket you just saved.
6. MODIFY AND ADD TO CART - Make your ticket changes, change the ticket name and add the new edited to your cart.
7. SAVE TO SHELF - If you want to save this copied ticket for future use click “Save to shelf”

Yes. There are 2 parts to our tickets; the body and the stub. The overall ticket is 5.5" long of which the stub is 1.75" long.

No. But there is a set price of $25.00 for 150 tickets or less.

No.

Yes. There is a one-time charge of $125.00 for reserved seating. If you're a venue that has multiple events with the same seating manifest, you would only pay this fee once.

You can upload your seating chart along with your order. If you're a previous customer and we already have your manifest on file, select the seating chart from the drop down menu when placing your order.

For custom printed tickets and custom wristbands, all sales are final. There are no refunds.

However, we can offer refunds on our in-stock wristbands. Whether you order our generic Tyvek or Plastic wristbands, if you're not entirely satisfied with your product, you may either exchange it for another item or return the unused order for a full refund. We can only refund a full order, so unfortunately, if you use 25 or so out of the 500, we can't return the unused portion. However if you order 500 Neon Green and 500 Red and decide you don't need the Red, you are welcome to return them. If you're not sure whether you need 5,000 or 10,000 wristbands for your event, order 10,000 and then return the unused wristbands (in multiples of 500) for a full refund or exchange.

Yes. We have unique sequential numbering in two locations on the back of the tickets -- one on the stub and one on the body. We can also print any series of customer requested ticket numbers on the front of the tickets.

• Tamper Proof Design
• Serial Numbers
• Hidden UV/Black Light Ink (only visible under a blacklight)
• Coin Rub Ink (only visible when rubbed with the edge of a coin)
• Barcodes
• Holograms or Foil Stamps

No. The tickets can either be individually cut, or we can send them fan-folded and uncut. However, the size of each stack is determined by the total number of tickets you order. We don't need to put them in books as each ticket is numbered and it's easy to keep inventory and determine which tickets have been sold/distributed.

• Federal Express - sometimes the most expensive, but with the best tracking information and guaranteed delivery times. We now offer their less expensive Smart Post option which is picked up from us by FedEx, but final delivery to you is via USPS.
• Pick Up - if you're in Atlanta, stop by our office and pick up your order in person. (get directions/map)
• USPS - USPS is often the least expensive option but there are no guaranteed delivery times and there is next to no tracking information available.

For more information about the various delivery methods available visit this page.

Yes. You can read it below.

Conditions of Sale - This is a revocable license to the bearer only and may be revoked at any time for any reason. The holder of this ticket voluntarily assumes all risks and danger incidental to the event for which the ticket is issued, whether occurring prior to, during, or after the event. Holder voluntarily agrees that management, facility, participants, artists and all their respective agents, officers, directors, owners and employees are expressly released by holder for any claims incidental to the event or purpose for which the ticket is issued. No readmissions. No cameras or recording devices are permitted. All tickets purchased at the risk of inclement weather. Management is not responsible for articles lost, misplaced or stolen at the event for which this ticket grants admission. Time, date and location of event are subject to change. This ticket will not be replaced, refunded, exchanged for any reason. Shipping, handling and service charges are non-refundable, even if the event is cancelled.

Click on the image below to view the back of our tickets and the many security features.

Each order is individually processed by a live human being and serial numbered. An order can never be duplicated exactly, but it's your responsibility to confirm every ticket is valid and not counterfeit by double checking the serial number on the back of the ticket. Only the individual who placed the original order can request a reprint, or print additional tickets.

Yes. Once you've created an account and paid for your order, you can go back to your order history at any time and use a previous order as the template for a new order.

Not at the moment, but we expect to offer this feature soon.

No. Our stock is pre-printed and therefore we cannot offer printing on the rear (back) of our tickets.

We carry Tyvek, Plastic and Cloth/Fabric wristbands.

We offer free samples of both wristbands and tickets.

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